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Free Delivery on Orders Above Rs. 2,999 + Cash on Delivery Available Across Pakistan

Shipping & Refunds

We want you to be happy with every order from Everyday Glow. If something isn't right, here's how our return and refund process works.

Return eligibility

  • Items must be unused, unopened, and in their original packaging
  • Return requests must be made within 7 days of delivery
  • Due to hygiene reasons, opened or used cosmetics and skincare products cannot be returned
  • Items marked "Original Factory Leftover" are sold as final sale unless damaged or defective on arrival

How to request a return

  1. Contact us at [your support email/WhatsApp] within 7 days of delivery, with your order number and reason for return
  2. Our team will review your request and confirm if it's eligible
  3. If approved, we'll share instructions for returning the item to us
  4. Once we receive and inspect the item, your refund is processed within 5-7 business days

Refund method
Refunds are issued to your original payment method. If you paid by Cash on Delivery, we'll offer a bank transfer or store credit, whichever you prefer.

Damaged, defective, or wrong item received
If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with clear photos of the product and packaging. We'll arrange a free replacement or full refund — no return shipping cost to you in this case.

Exchanges
We don't offer direct exchanges at the moment. If you'd like a different product, size, or shade, please return the original item (if eligible) and place a new order.

Non-returnable items

  • Opened or used skincare, makeup, and beauty products
  • Items without original packaging or tags
  • Sale, bundle, or clearance items marked as final sale
  • Gift cards

Refund processing time
Once your return is received and approved, refunds typically appear within 5-7 business days, depending on your bank or payment provider.

Cancellations
Orders can be cancelled free of charge as long as they haven't been dispatched yet. Once an order has shipped, it can no longer be cancelled but may be eligible for return once delivered.

Need help?
If you have any questions about a return, refund, or cancellation, reach out to us — we're happy to walk you through it.