Track Your Order

Want to know where your order is? Here's how to check.

How to track your order

1. Once your order is dispatched, you'll receive a tracking number by SMS and email from our courier partner
2. Click the tracking link included in that message, or visit the courier's website and enter your tracking number directly
3. You'll be able to see your order's current status — dispatched, in transit, out for delivery, or delivered

Haven't received a tracking number yet?
Orders are processed within 1-2 business days before they're handed to the courier. If it's been longer than 2 business days and you haven't received tracking details, contact us with your order number and we'll check the status for you.

Order status meanings

• Processing — we're preparing your order for dispatch
• Dispatched — your order has been handed to the courier
• In transit — your order is on its way to your city
• Out for delivery — your order will arrive today
• Delivered — your order has reached you

Tracking not updating?
Courier tracking pages sometimes take a few hours to update after each stage. If your tracking hasn't changed in more than 2 days, reach out to us and we'll follow up with the courier directly.

Delivery delays
Delivery may take a little longer during sale periods, holidays, or bad weather. We'll always try to keep you informed if there's an unexpected delay.

Need more help?
If you're unable to track your order or have any concerns, contact us anytime with your order number — we're happy to help.